Frequently Asked Questions

Answer: "Free" Kloverpoint Social accounts will have privacy options that will limit access to published content to only Kloverpoint "Friends". If privacy is not enabled, then everyone (general public) will be able to access and view your published content. Kloverpoint users who upgrade their Kloverpoint Social accounts will be able to assign their Kloverpoint Connections to the following groups: i) Friend connections; ii) Family connections; iii) Work connection; or iv) VIP connection. Only Upgrade members will have access to these additional groups to limit or restrict access to their published content.

Answer: Kloverpoint Social Users with "Free" accounts can only create "Friend" connections. To create a Kloverpoint connection, you must first log in to your Kloverpoint Social account and then search for the Kloverpoint User that you would like to connect with (through the Search tool, or directly of you know their Kloverpoint username) and visit their profile page. Once you visit the Kloverpoint user's profile page, you will see links under their profile photo that will show "Add Friend Link". Upgrade Kloverpoint Users will see the following additional groups: i) Add Family Link; ii) Add Co-Worker Link; and iii) Add VIP Link. Kloverpoint members can belong to more than 1 group or category. Only users who have upgraded their Kloverpoint Social account can assign Kloverpoint Members to the other groups in addition to "Friend" connections.

Answer: Yes, you can create Kloverpoint Webpages that can only be viewed by you. You will need to enable privacy for the Kloverpoint Webpage. When you are creating or editing a Kloverpoint Webpage, simply select the option "Only Me" under the "Share content" options. When this option is selected, your Kloverpoint Webpage will not be displayed to any other Kloverpoint user or to the general public. If you want to allow others to view your Webpage, select the appropriate "Groups" to allow access to the Webpage. To allow anyone to view the Webpage, make sure that all Kloverpoint Groups are "unchecked". This option is perfect for creating draft Kloverpoint Webpages that are not yet ready to be published to or viewed by certain Kloverpoint Groups or the general public.

Answer: In order to sign in to Kloverpoint with your Twitter credentials, you will first need to add and authorize a Twitter account to be associated with your Kloverpoint account. Once you have added and authorized a Twitter account, you will be able to sign in to Kloverpoint with your Twitter credentials by clicking on the "Sign in with Twitter" button on the log in page.

Answer: If you would like to add an image or graphic to your content in the "About Me" box on your Kloverpoint profile page, the maximum width for the image or graphic is 450 pixels wide. Inserting Images or graphics wider than 450 px will result in the image/graphic displaying outside of the content template.

<--- Maximum Width = 450  pixels (px) --->

 

Answer: If you would like to insert a graphic or image as a header or banner in your Kloverpoint Webpage, the maximum width for the graphic or image is 700 pixels wide. If you insert a graphic or image wider than 725 px, the graphic/image will be displayed outside of the Webpage template.

<--- Maximum Width = 700  pixels (px) --->

 

Answer: If you are wanting to share any published content on Kloverpoint with others via email, simply click on the "Email" button at the bottom of the Kloverpoint page that you wish to share.

Clicking on the "Email" button will launch the default email client on your computer. If you have not set up the default email client on your computer and you send/receive email through webmail services, you can click on the "Share" button and select "Email" from the list of other services (or type "Email" in the top Search bar). This will launch a third party Email service that allows you to enter the "To" and "From" email addresses, and a detailed message (optional).

If you select "Email", a pop-up window will appear where you will be using the email service provided through a third party. If you have Gmail, Yahoo, MSN, or AOL email accounts, you can select those options to share the Kloverpoint pages through the Email feature or you can select those services when clicking the Share button.

 

Links to the Kloverpoint published content will be auto-generated and inserted into the Email message.

 

Answer:  If you have not established any Kloverpoint Connections (ex: Friend, Family, Co-Worker, VIP), then "My Kloverpoint Network Activity" will not display any information or feeds because you have no information or feeds to pull from. Once you establish Kloverpoint Connections, you will start seeing information and feeds displayed from your connections.

Answer: The type of Kloverpoint Connections that you can create will depend on the type of Kloverpoint account you have:

  "Friend" Connections "Family" Connections "Co-Worker" Connections "VIP " Connections
"Free" Account Yes No No No
"Power" Account Yes Yes Yes Yes
"Pro" Account Yes Yes Yes Yes
"Ultimate" Account Yes Yes Yes Yes

 

Answer: The type of Text Editor available will depend on the type of Kloverpoint account you have.

i) Kloverpoint Free Account users will have a text editor with limited features and functionality:


Free Account Text Editor toolbar

 

The Free Account Text Editor includes the following features and functionality:

  • Format of the text
  • Bold and Italics
  • Numbering and bullets
  • Text or image Link/Unlink options
  • Insert photo/image

ii) Kloverpoint Power Account users will have a text editor with more options, features, and functionality:


Power Account Text Editor toolbar

iii) Kloverpoint Pro and Ultimate Account users will have a text editor will all the options, features, and functionality currently available:
 


Pro & Ultimate Account Text Editor toolbar
 
For a full list of the options, features & functionality of each Kloverpoint account type, please CLICK HERE
 

Answer: If you have posted a Quick Update on Kloverpoint Social, those updates will appear in your list of Quick Updates and also in your "My Kloverpoint Network Activity" feed that can be viewed by your Kloverpoint Connections.

To edit or delete a Quick Update that has been posted, follow these steps:

  • Click on "View Account" in the left main navigation menu
  • On the top navigation menu displayed on your User Profile, click on "Quick Updates"
  • A list of Quick Updates will be displayed. Locate the Quick Update that you would like to remove and simply click "Delete"
  • To edit a Quick Update, locate the Quick Update in the list and click "Edit"

A: Any activity that you do on Kloverpoint will be displayed in your "My Kloverpoint Network Activity" feed that is viewable by your Kloverpoint Connections. If you do not want certain activity to be displayed in the My Kloverpoint Network Activity feed you can remove the activity by following these steps:

  • Click on "View Account" in the left main navigation menu
  • Click on "User activity" on your Kloverpoint User Profile
  • Locate the activity that you wish to remove from the "My Kloverpoint Network Activity" feed and click "Delete".

Following the above steps will remove the Kloverpoint activity from being displayed in the My Kloverpoint Network Activity feed.

Answer: Kloverpoint Chat is a great tool to directly communicate with others. In order to use the Kloverpoint Chat, you must be connected with other Kloverpoint members as "Friends". If you have not established any Kloverpoint "Friends", then no contacts will show up when you launch the Kloverpoint Chat. Your Kloverpoint "Friends" must be logged in to Kloverpoint in order to communicate and "Chat" with them.

Answer: To use Kloverpoint Chat, just click on the "Chat" box located on the bottom left corner of your web browser. If any of your Kloverpoint Social "Friends" are online, you will see the number of Friends denoted in the brackets "(  )". Once you click on "Chat", the dialog box will be displayed.

Answer: Kloverpoint eMail will only work with your established Kloverpoint Social contacts (Friends, Family, Co-Worker, VIP). You cannot send Kloverpoint eMail to general email addresses. If you enter the recipient's name in the "To" field, Kloverpoint will conduct a search to determine your established Kloverpoint Social contacts. If you have established connections with Kloverpoint users with the letter/letters that you have entered, Kloverpoint will display the users you can send Kloverpoint eMail to.
 

Answer: Once you have created and verified your Kloverpoint Account, you can create your own unique personal profile by clicking “View Account” from the left side navigation menu once you have logged in to your account. Click "Edit" in the top navigation menu and you can change/update the following:

  • Email address
  • Your Kloverpoint password
  • Upload/select your profile picture
  • Change your default time zone
  • Determine what Kloverpoint network activity is displayed to others
  • Edit your "About Me" content

 

Answer: To change your Kloverpoint Password, click on “View Account” from the left side navigation menu once you have logged into your account. Click “Edit Account” from the top navigation menu and you will be prompted to enter your current password, in order to change you password. If you have forgotten your current password, please click in the "Request new password" link.

Answer: If you forget your Kloverpoint Password, simply click “Request new password” in the Kloverpoint Login page. You will be prompted to enter your Kloverpoint Username or the email address that we have on file for your Kloverpoint Account. Click on “E-mail new password” and check your e-mail Inbox (the e-mail address on file with Kloverpoint). Simply follow the instructions in the email to reset your Kloverpoint Password. If you do not receive the reset password email, please check your email SPAM folder.

Answer:  To delete a Kloverpoint Webpage that you have created, you will need to log in to your Kloverpoint Social account and follow these steps:

  • Click “My Webpage Details” in the left side navigation menu
  • Click the Webpage that you wish to remove
  • The Kloverpoint Page will be displayed. Click the “Edit” button in the top navigation menu
  • Once you have clicked “Edit”, the text editor will appear. At the bottom of the text editor, you will see a “Delete” button. Click “Delete” and the Kloverpoint Page will be deleted.

Answer: Limits to Free Kloverpoint Accounts are as follows:

  • File Upload limit is 10 MB per file. You will not be permitted to upload files larger than 10 MB unless you upgrade your Kloverpoint Account. Please be aware that larger files will take longer to upload.
  • File Storage Limit is 2 GB. You will not be permitted to upload additional files unless you either upgrade your Kloverpoint Account or delete/remove some of the uploaded files in your account in order to free up some of your allocated quota space.

Answer: Kloverpoint Social will allow registered users to upload various types of files to their Kloverpoint Account (any various types of file extensions). Please note that photos that are uploaded to Free Kloverpoint Accounts will be resized to a maximum dimension of 800x600 pixels. 

Answer: Yes, signing up for a Kloverpoint Social account will always be free. As the user of a FREE account, you have limited access to certain features and functionality. If you want access to additional features and functionality, you will need to upgrade your account to one of the Subscription Upgrade Packages available from Kloverpoint.

Answer: To upload files to your Kloverpoint Social account, log in to Kloverpoint Social and click "View Account" from the left navigation menu. If your Profile Page is loaded automatically when you log in, click on "My Files" on the top menu which will open the uploader window. Click "Upload" and you will be prompted to select/Browse for the file on your local hard drive or external drive. Files that have been uploaded to your Kloverpoint Social account are displayed in the "My Files" window.

Answer: There are 2 ways that you can change the details of your Kloverpoint Social profile:

1. Click "View Account" in the left side Navigation Menu, and in the top of the navigation pane on your Kloverpoint Social user profile, click "Edit Profile" and you can change/update the following:

  • Basic Information (Profile Title, Display Name, and Location)
  • About Me
  • Interests
  • Stats
  • Links

2. You can click on "My Dashboard" in the left Navigation Menu. In the "View Your Social Site" menu, click on "View Your Profile" and click on "Edit Profile" in the top navigation menu displayed on your Kloverpoint User Profile.

 

Answer: There is currently no limit on the amount of content that you can create and publish in a Kloverpoint Webpage. You can create as much content, and make your Kloverpoint Webpage as long as you wish.

Answer: You determine your Kloverpoint Username during the account creation process. Your Kloverpoint Username will also be displayed when you click on "View Account". Your display name will be displayed and your Kloverpoint Username will follow in brackets. If you click on "Edit" in the top navigation menu when you log in, your Username will also be displayed. Once you have created your Kloverpoint Username, you will not be able to change it yourself.

Answer: Kloverpoint Free Account users can create up to two (2) Webpages. To add another Webpage, you can either upgrade your Kloverpoint Social Account or remove/delete an existing Kloverpoint Social Webpage.

Answer: Kloverpoint Free Account users can create up to ten (10) Photo Galleries. If you have reached your Photo Gallery limit and wish to add a new Photo Gallery, you can either upgrade your Kloverpoint Social Account or you will need to remove/delete one of your existing Photo Galleries.

Answer: If you would like to limit or restrict access to your published content to certain Kloverpoint groups or categories, select the privacy options on the content page (Webpage, Photo Gallery, or Calendar Event), under the "Edit" option. The privacy options will be available under the link "Share Content". Once you click on the "Share Content" option, you will see a list of the various relationship categories. By default, all options are disabled, meaning that anyone can view the published content and that no one can "update" the content. If you would like to limit access to published content, you can select the applicable groups or categories. Groups or categories who you have granted access to "view" and/or "update" capability will be checked. Remember to click "Save" to save your options, otherwise, the previous settings or default settings will apply to your published content.

Answer: To add a Twitter account to your Kloverpoint Social account, simply follow these steps:

  • Click "View Account" in the left navigation menu pane to view your User Profile
  • In the top horizontal menu of your User Profile, click on "Edit"
  • Click the "Twitter Accounts" button
  • Click "Add Account"
  • You will be directed to Twitter where you can enter the Username and Password of the Twitter account that you wish to add. Click "Authorize App". Once you have authenticated and authorized your Twitter account to connect with Kloverpoint, you will be directed back to Kloverpoint
  • Click the "Save" button

Once authorized, you will now see the Twitter account displayed. If you wish to import "Tweets" and "Retweets" from the Twitter account, select the applicable checkboxes. You can add more that one Twitter account to your Kloverpoint account. If you have added more than 1 Twitter account, you can choose which account will be selected as the default account to posting your content. When posting content to Twitter, you can select which Twitter account to post announcements on.